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Nathan Hickman: Building a Scalable Work at Home Model

Meet Nathan Hickman, Director Workforce Management and Technology Planning, BECU Credit Union

Driven by a keen curiousity surrounding physical vs. virtual distance in the workplace, Nathan conducted his graduate thesis at Gonzaga University on remote workers and was published in the 2011 Journal of Business and Leadership.

Take a listen to the 15-minute podcast, and then join Nathan and 25 additional subject matter experts  in Laguna Beach, CA, November 12-13 for the Virtual Agent Conference.

Listen to Nathan's insights on:

  • How to build a scalable program on a small program budget
  • Separating virtual distance challenges from physical distance
  • Efficiently and securely utilizing employee-owned equipment in a highly regulated environment

November 12-13 Laguna Beach, CA Virtual Agent Conference

Two days of intense thought leadership, benchmarking,
and - paddleboarding.


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