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The Work from Home Alliance is the place where contact center and enterprise leaders come together to exchange, plan and continuously improve the experience of working from home for front line employees, support staff and managers.

Posts about wfh:

How to defend remote and hybrid work

Jeremy Hyde April 7, 2025 at 7:16 PM

As return-to-office (RTO) discussions continue to dominate headlines, contact center leaders need to be ready to articulate the strategic value of their remote/hybrid work program. RTO mandates assume that in-office work leads to better performance, ignoring the business benefits of a well-structured remote model.

If you want to gain support for your remote program and avoid RTO pressure, it needs to be clear that the program brings value to the business. If you don’t already have objective proof of this, you need to validate if it’s true and start sharing it with your senior leaders.

Below are some of the most common benefits of a well-run remote program.

WFH and Hybrid Data Points - It's Wor

Michele Rowan August 12, 2024 at 2:31 PM

We are starting to see some Workplace data points emerge that are interesting, and could be calls to action in WFH and hybrid environments both within and outside of contact centers. While the data is not at all specific to call centers (more the enterprise in its totality) we can safely draw some conclusions around the impact for CX functions.