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Most leaders agree that the satisfaction and engagement of their team is critical to success. Many of those same leaders haven't developed a specific plan and don’t know where to begin. This is one simple step that requires no financial investment and you can start implementing immediately!

Virtual suggestion box:

You can easily create a “virtual suggestion box” that allows team members to share their ideas, feedback, and questions with leaders. The mechanics of this virtual suggestion box aren't that important. The process and visibility you build around it is much more important. What's most important is creating a dedicated way of submitting questions and ideas, always closing the loop, and then sharing the ideas and outcomes with the rest of the team, no matter how small or large.

4 Critical Steps to Success:

Your senior leaders might have a “feeling” on creating a Return-to-Office (RTO) policy.

That’s why you need facts.

If remote and hybrid work has resulted in benefits and advantages for the business, you need to speak up. Use this checklist to guide the conversation and challenge assumptions before an RTO decision gets mandated.

As return-to-office (RTO) discussions continue to dominate headlines, contact center leaders need to be ready to articulate the strategic value of their remote/hybrid work program. RTO mandates assume that in-office work leads to better performance, ignoring the business benefits of a well-structured remote model.

If you want to gain support for your remote program and avoid RTO pressure, it needs to be clear that the program brings value to the business. If you don’t already have objective proof of this, you need to validate if it’s true and start sharing it with your senior leaders.

Below are some of the most common benefits of a well-run remote program.