Your senior leaders might have a “feeling” on creating a Return-to-Office (RTO) policy.
That’s why you need facts.
If remote and hybrid work has resulted in benefits and advantages for the business, you need to speak up. Use this checklist to guide the conversation and challenge assumptions before an RTO decision gets mandated.
As return-to-office (RTO) discussions continue to dominate headlines, contact center leaders need to be ready to articulate the strategic value of their remote/hybrid work program. RTO mandates assume that in-office work leads to better performance, ignoring the business benefits of a well-structured remote model.
If you want to gain support for your remote program and avoid RTO pressure, it needs to be clear that the program brings value to the business. If you don’t already have objective proof of this, you need to validate if it’s true and start sharing it with your senior leaders.
Below are some of the most common benefits of a well-run remote program.