--- title: Blog description: The Work from Home Alliance is the place where contact center and enterprise leaders come together to exchange, plan and continuously improve the experience of working from home for front line employees, support staff and managers. --- [![wfh-trademark-3](https://blog.wfhalliance.com/hs-fs/hubfs/wfh-trademark-3.png?width=520&height=150&name=wfh-trademark-3.png "wfh-trademark-3")](https://www.wfhalliance.com/) - [Membership](http://www.wfhalliance.com/membership) - [Toolkits](http://www.wfhalliance.com/toolkits) - [Meetings](http://www.wfhalliance.com/meetings_conferences) - [Denver Conference - Nov 5-6](http://www.wfhalliance.com/2025-wfh-alliance-leadership-summit-denver) - [Consulting](http://www.wfhalliance.com/consulting) - [Blog](https://blog.wfhalliance.com) - [Call for Speakers](http://www.wfhalliance.com/call-for-speakers) # Blog The Work from Home Alliance is the place where contact center and enterprise leaders come together to exchange, plan and continuously improve the experience of working from home for front line employees, support staff and managers. ## [Encouraging Feedback and Ideas with the Virtual Suggestion Box](https://blog.wfhalliance.com/virtual-suggestion-box) [Jeremy Hyde](https://blog.wfhalliance.com/author/jeremy-hyde) June 29, 2025 at 12:44 PM [Remote Working](https://blog.wfhalliance.com/topic/remote-working) [wfh](https://blog.wfhalliance.com/topic/wfh) [Return to office (RTO)](https://blog.wfhalliance.com/topic/return-to-office-rto) Most leaders agree that the satisfaction and engagement of their team is critical to success. Many of those same leaders haven't developed a specific plan and don’t know where to begin. This is one simple step that requires no financial investment and you can start implementing immediately! Virtual suggestion box: You can easily create a “virtual suggestion box” that allows team members to share their ideas, feedback, and questions with leaders. The mechanics of this virtual suggestion box aren't that important. The process and visibility you build around it is much more important. What's most important is creating a dedicated way of submitting questions and ideas, always closing the loop, and then sharing the ideas and outcomes with the rest of the team, no matter how small or large. 4 Critical Steps to Success: [Read More](https://blog.wfhalliance.com/virtual-suggestion-box) 0 Comments ## [Challenging RTO: A Strategic Defense Checklist](https://blog.wfhalliance.com/challenging-rto-a-strategic-defense-checklist) [Jeremy Hyde](https://blog.wfhalliance.com/author/jeremy-hyde) April 14, 2025 at 9:08 PM [Remote Working](https://blog.wfhalliance.com/topic/remote-working) [wfh](https://blog.wfhalliance.com/topic/wfh) [Return to office (RTO)](https://blog.wfhalliance.com/topic/return-to-office-rto) Your senior leaders might have a “feeling” on creating a Return-to-Office (RTO) policy[.](https://www.icmi.com/resources/2025/how-to-defend-remote-and-hybrid-work-contact-center) That’s why you need facts. If remote and hybrid work has resulted in benefits and advantages for the business, you need to speak up. Use this checklist to guide the conversation and challenge assumptions before an RTO decision gets mandated. [Read More](https://blog.wfhalliance.com/challenging-rto-a-strategic-defense-checklist) 1 Comment ## [How to defend remote and hybrid work](https://blog.wfhalliance.com/defend-your-remote-hybrid-program) [Jeremy Hyde](https://blog.wfhalliance.com/author/jeremy-hyde) April 7, 2025 at 7:16 PM [Remote Working](https://blog.wfhalliance.com/topic/remote-working) [wfh](https://blog.wfhalliance.com/topic/wfh) [Return to office (RTO)](https://blog.wfhalliance.com/topic/return-to-office-rto) As return-to-office (RTO) discussions continue to dominate headlines, contact center leaders need to be ready to articulate the strategic value of their remote/hybrid work program. RTO mandates assume that in-office work leads to better performance, ignoring the business benefits of a well-structured remote model. If you want to gain support for your remote program and avoid RTO pressure, it needs to be clear that the program brings value to the business. If you don’t already have objective proof of this, you need to validate if it’s true and start sharing it with your senior leaders. Below are some of the most common benefits of a well-run remote program. [Read More](https://blog.wfhalliance.com/defend-your-remote-hybrid-program) 0 Comments ## [WFH and Hybrid Data Points - It's Wor](https://blog.wfhalliance.com/wfh-and-hybrid-data-points-its-working) [Michele Rowan](https://blog.wfhalliance.com/author/michele-rowan) August 12, 2024 at 2:31 PM [Remote Working](https://blog.wfhalliance.com/topic/remote-working) [wfh](https://blog.wfhalliance.com/topic/wfh) We are starting to see some Workplace data points emerge that are interesting, and could be calls to action in WFH and hybrid environments both within and outside of contact centers. While the data is not at all specific to call centers (more the enterprise in its totality) we can safely draw some conclusions around the impact for CX functions. [Read More](https://blog.wfhalliance.com/wfh-and-hybrid-data-points-its-working) 0 Comments ## [5 Things to Improve your Workplace Culture](https://blog.wfhalliance.com/5-things-to-improve-your-workplace-culture) [Michele Rowan](https://blog.wfhalliance.com/author/michele-rowan) January 24, 2024 at 4:41 PM 1.  Gauge employee engagement regularly. Once a month, ask 2-3 questions in the form of a pulse survey.  Change the questions out, based on your business priorities and what's going on with your employees.  Include things like quality of supervisor interactions, tools to do the job, customer feedback, professional development. [Read More](https://blog.wfhalliance.com/5-things-to-improve-your-workplace-culture) 0 Comments ## [Job Boards vs. Employee Referrals - who would you rather pay?](https://blog.wfhalliance.com/job-boards-vs.-employee-referrals-who-would-you-rather-pay) [Michele Rowan](https://blog.wfhalliance.com/author/michele-rowan) January 4, 2024 at 2:11 PM [WFH Staffing](https://blog.wfhalliance.com/topic/wfh-staffing) How much are you paying job boards to fill the top of your hiring funnel, and more importantly – why? [Read More](https://blog.wfhalliance.com/job-boards-vs.-employee-referrals-who-would-you-rather-pay) 0 Comments ## [Building Community in Remote/Hybrid Contact Centers](https://blog.wfhalliance.com/building-community-in-remote/hybrid-contact-centers) [Michele Rowan](https://blog.wfhalliance.com/author/michele-rowan) September 24, 2023 at 1:37 PM [Work from Home](https://blog.wfhalliance.com/topic/work-from-home) [wfh](https://blog.wfhalliance.com/topic/wfh)   [Read More](https://blog.wfhalliance.com/building-community-in-remote/hybrid-contact-centers) 0 Comments ## [Rethinking Sourcing and Hiring in the WFH Era](https://blog.wfhalliance.com/rethinking-sourcing-and-hiring-in-the-wfh-era) [Michele Rowan](https://blog.wfhalliance.com/author/michele-rowan) June 23, 2023 at 2:53 PM [Work from Home](https://blog.wfhalliance.com/topic/work-from-home) [wfh](https://blog.wfhalliance.com/topic/wfh) **Rethinking Hiring in the WFH Era** [Read More](https://blog.wfhalliance.com/rethinking-sourcing-and-hiring-in-the-wfh-era) 0 Comments ## [Starbucks Forcing back to office work?](https://blog.wfhalliance.com/starbucks-forcing-back-to-office-work) [Michele Rowan](https://blog.wfhalliance.com/author/michele-rowan) January 16, 2023 at 1:43 PM [Remote Working](https://blog.wfhalliance.com/topic/remote-working) [Work from Home](https://blog.wfhalliance.com/topic/work-from-home) [wfh](https://blog.wfhalliance.com/topic/wfh) Starbucks CEO Harold Schulz announced last week that they are “ordering” employees to return to the office a minimum of three days per week, after his earlier request fell short of 100% compliance. He also states that working from home is a “privilege.” Wow. [Read More](https://blog.wfhalliance.com/starbucks-forcing-back-to-office-work) 0 Comments ## [Where Will Contact Centers Land with Hybrid Work?](https://blog.wfhalliance.com/where-will-contact-centers-land-with-hybrid-work) [Michele Rowan](https://blog.wfhalliance.com/author/michele-rowan) September 13, 2022 at 6:02 PM The pandemic period has proven something really important for contact centers, and that is that Work From Home on scale is a huge win. Separate from the impact that the health emergency itself had on overall service levels and customer experience, all in all the outcome of WFH for contact centers has been extremely positive. So much so that many organizations are now taking a very large stake in permanent work from home as a workplace strategy (see Contact Center Pipeline/WFHAlliance 2022 Benchmarking Survey Results). [Read More](https://blog.wfhalliance.com/where-will-contact-centers-land-with-hybrid-work) 0 Comments Prev [1](https://blog.wfhalliance.com) [2](https://blog.wfhalliance.com/page/2) [Next](https://blog.wfhalliance.com/page/2) [![](https://blog.wfhalliance.com/hs-fs/hubfs/logo-mp.png?width=520&height=150&name=logo-mp.png)](https://wfhalliance.com) [Membership](https://www.wfhalliance.com/membership) [Toolkits](https://www.wfhalliance.com/toolkits) Virtual Events [Consulting](https://www.wfhalliance.com/consulting) [Blog](https://blog.wfhalliance.com) ©2026 WFHAlliance.com | Work From Home Alliance is the industry gathering spot for all things Work From Home | [Terms of Service](https://www.wfhalliance.com/terms-of-service) | [Privacy Policy](https://www.wfhalliance.com/privacy-policy)