--- title: Blog | Michele Rowan description: The Work from Home Alliance is the place where contact center and enterprise leaders come together to exchange, plan and continuously improve the experience of working from home for front line employees, support staff and managers. --- [![wfh-trademark-3](https://blog.wfhalliance.com/hs-fs/hubfs/wfh-trademark-3.png?width=520&height=150&name=wfh-trademark-3.png "wfh-trademark-3")](https://www.wfhalliance.com/) - [Membership](http://www.wfhalliance.com/membership) - [Toolkits](http://www.wfhalliance.com/toolkits) - [Meetings](http://www.wfhalliance.com/meetings_conferences) - [Denver Conference - Nov 5-6](http://www.wfhalliance.com/2025-wfh-alliance-leadership-summit-denver) - [Consulting](http://www.wfhalliance.com/consulting) - [Blog](https://blog.wfhalliance.com) - [Call for Speakers](http://www.wfhalliance.com/call-for-speakers) # Blog The Work from Home Alliance is the place where contact center and enterprise leaders come together to exchange, plan and continuously improve the experience of working from home for front line employees, support staff and managers. ## Posts by Michele Rowan: ## [WFH and Hybrid Data Points - It's Wor](https://blog.wfhalliance.com/wfh-and-hybrid-data-points-its-working) [Michele Rowan](https://blog.wfhalliance.com/author/michele-rowan) August 12, 2024 at 2:31 PM [Remote Working](https://blog.wfhalliance.com/topic/remote-working) [wfh](https://blog.wfhalliance.com/topic/wfh) We are starting to see some Workplace data points emerge that are interesting, and could be calls to action in WFH and hybrid environments both within and outside of contact centers. While the data is not at all specific to call centers (more the enterprise in its totality) we can safely draw some conclusions around the impact for CX functions. [Read More](https://blog.wfhalliance.com/wfh-and-hybrid-data-points-its-working) 0 Comments ## [5 Things to Improve your Workplace Culture](https://blog.wfhalliance.com/5-things-to-improve-your-workplace-culture) [Michele Rowan](https://blog.wfhalliance.com/author/michele-rowan) January 24, 2024 at 4:41 PM 1.  Gauge employee engagement regularly. Once a month, ask 2-3 questions in the form of a pulse survey.  Change the questions out, based on your business priorities and what's going on with your employees.  Include things like quality of supervisor interactions, tools to do the job, customer feedback, professional development. [Read More](https://blog.wfhalliance.com/5-things-to-improve-your-workplace-culture) 0 Comments ## [Job Boards vs. Employee Referrals - who would you rather pay?](https://blog.wfhalliance.com/job-boards-vs.-employee-referrals-who-would-you-rather-pay) [Michele Rowan](https://blog.wfhalliance.com/author/michele-rowan) January 4, 2024 at 2:11 PM [WFH Staffing](https://blog.wfhalliance.com/topic/wfh-staffing) How much are you paying job boards to fill the top of your hiring funnel, and more importantly – why? [Read More](https://blog.wfhalliance.com/job-boards-vs.-employee-referrals-who-would-you-rather-pay) 0 Comments ## [Building Community in Remote/Hybrid Contact Centers](https://blog.wfhalliance.com/building-community-in-remote/hybrid-contact-centers) [Michele Rowan](https://blog.wfhalliance.com/author/michele-rowan) September 24, 2023 at 1:37 PM [Work from Home](https://blog.wfhalliance.com/topic/work-from-home) [wfh](https://blog.wfhalliance.com/topic/wfh)   [Read More](https://blog.wfhalliance.com/building-community-in-remote/hybrid-contact-centers) 0 Comments ## [Rethinking Sourcing and Hiring in the WFH Era](https://blog.wfhalliance.com/rethinking-sourcing-and-hiring-in-the-wfh-era) [Michele Rowan](https://blog.wfhalliance.com/author/michele-rowan) June 23, 2023 at 2:53 PM [Work from Home](https://blog.wfhalliance.com/topic/work-from-home) [wfh](https://blog.wfhalliance.com/topic/wfh) **Rethinking Hiring in the WFH Era** [Read More](https://blog.wfhalliance.com/rethinking-sourcing-and-hiring-in-the-wfh-era) 0 Comments ## [Starbucks Forcing back to office work?](https://blog.wfhalliance.com/starbucks-forcing-back-to-office-work) [Michele Rowan](https://blog.wfhalliance.com/author/michele-rowan) January 16, 2023 at 1:43 PM [Remote Working](https://blog.wfhalliance.com/topic/remote-working) [Work from Home](https://blog.wfhalliance.com/topic/work-from-home) [wfh](https://blog.wfhalliance.com/topic/wfh) Starbucks CEO Harold Schulz announced last week that they are “ordering” employees to return to the office a minimum of three days per week, after his earlier request fell short of 100% compliance. He also states that working from home is a “privilege.” Wow. [Read More](https://blog.wfhalliance.com/starbucks-forcing-back-to-office-work) 0 Comments ## [Where Will Contact Centers Land with Hybrid Work?](https://blog.wfhalliance.com/where-will-contact-centers-land-with-hybrid-work) [Michele Rowan](https://blog.wfhalliance.com/author/michele-rowan) September 13, 2022 at 6:02 PM The pandemic period has proven something really important for contact centers, and that is that Work From Home on scale is a huge win. Separate from the impact that the health emergency itself had on overall service levels and customer experience, all in all the outcome of WFH for contact centers has been extremely positive. So much so that many organizations are now taking a very large stake in permanent work from home as a workplace strategy (see Contact Center Pipeline/WFHAlliance 2022 Benchmarking Survey Results). [Read More](https://blog.wfhalliance.com/where-will-contact-centers-land-with-hybrid-work) 0 Comments ## [Readying for Long Term Work from home and hybrid](https://blog.wfhalliance.com/readying-for-long-term-work-from-home-and-hybrid) [Michele Rowan](https://blog.wfhalliance.com/author/michele-rowan) June 21, 2022 at 4:44 PM [Work from Home](https://blog.wfhalliance.com/topic/work-from-home) [Hybrid](https://blog.wfhalliance.com/topic/hybrid) Understanding what others are doing with hybrid work and work from home is more important now than ever before. For many, large populations of contact center employees and support staff will now be in office only a few days a month, or (for many organizations) will remain fully home-based. It was one thing to piece together the operating game plan during the health emergency, but now we need to think about long term strategy, and the road to getting there. [Read More](https://blog.wfhalliance.com/readying-for-long-term-work-from-home-and-hybrid) 0 Comments ## [The Risks of Managing Hybrid Teams (and what to do about them...)](https://blog.wfhalliance.com/the-risks-of-managing-hybrid-teams-and-what-to-do-about-them) [Michele Rowan](https://blog.wfhalliance.com/author/michele-rowan) August 4, 2021 at 1:14 PM [Work from Home](https://blog.wfhalliance.com/topic/work-from-home) Organizations are working hard to support employee preferences while balancing business objectives and aligning company values and vision – by offering full time work... [Read More](https://blog.wfhalliance.com/the-risks-of-managing-hybrid-teams-and-what-to-do-about-them) 0 Comments ## [Work From Home: Transitioning from Staffing Strategy to Work Strategy](https://blog.wfhalliance.com/wfh-transitioning-from-a-staffing-strategy-to-a-work-strategy) [Michele Rowan](https://blog.wfhalliance.com/author/michele-rowan) May 5, 2021 at 3:54 PM [WFH Staffing](https://blog.wfhalliance.com/topic/wfh-staffing) **WFH: Transitioning from a Staffing Strategy to a (How We) Work Strategy** [Read More](https://blog.wfhalliance.com/wfh-transitioning-from-a-staffing-strategy-to-a-work-strategy) 0 Comments Prev [1](https://blog.wfhalliance.com) [2](https://blog.wfhalliance.com/author/michele-rowan/page/2) [Next](https://blog.wfhalliance.com/author/michele-rowan/page/2) [![](https://blog.wfhalliance.com/hs-fs/hubfs/logo-mp.png?width=520&height=150&name=logo-mp.png)](https://wfhalliance.com) [Membership](https://www.wfhalliance.com/membership) [Toolkits](https://www.wfhalliance.com/toolkits) Virtual Events [Consulting](https://www.wfhalliance.com/consulting) [Blog](https://blog.wfhalliance.com) ©2026 WFHAlliance.com | Work From Home Alliance is the industry gathering spot for all things Work From Home | [Terms of Service](https://www.wfhalliance.com/terms-of-service) | [Privacy Policy](https://www.wfhalliance.com/privacy-policy)