Blog

Understanding what others are doing with hybrid work and work from home is more important now than ever before. For many, large populations of contact center employees and support staff will now be in office only a few days a month, or (for many organizations) will remain fully home-based. It was one thing to piece together the operating game plan during the health emergency, but now we need to think about long term strategy, and the road to getting there.

Organizations are working hard to support employee preferences while balancing business objectives and aligning company values and vision – by offering full time work...

I've been thinking about some of the key considerations for employees returning to office after this long period of WFH exclusivity, and wondering whether these resonate with you...

Shifting Savings and Expenses of WFH - Become the Progressive Employer

Businesses are social organizations, full stop. In-person gatherings, whether they be one-to-one or formal/informal meetings with a few or many attendees, hold tremendous value. Most people have a burning desire (on varying levels) to look others in the eyes and express themselves both verbally and through body language.   Imparting energy, expressing joy or disappointment, entertaining and having fun, are all components of the business of social interactions.