The Work from Home Alliance is the place where contact center and enterprise leaders come together to exchange, plan and continuously improve the experience of working from home for front line employees, support staff and managers.

Posts about Work from Home:

Readying for Long Term Work from home and hybrid

Michele Rowan June 21, 2022 at 5:44 PM

Understanding what others are doing with hybrid work and work from home is more important now than ever before. For many, large populations of contact center employees and support staff will now be in office only a few days a month, or (for many organizations) will remain fully home-based. It was one thing to piece together the operating game plan during the health emergency, but now we need to think about long term strategy, and the road to getting there.

Engage Remote Employees by Leveraging Your Social Capital

Michele Rowan March 8, 2021 at 12:30 PM

Businesses are social organizations, full stop. In-person gatherings, whether they be one-to-one or formal/informal meetings with a few or many attendees, hold tremendous value. Most people have a burning desire (on varying levels) to look others in the eyes and express themselves both verbally and through body language.   Imparting energy, expressing joy or disappointment, entertaining and having fun, are all components of the business of social interactions.